Dry Needling Session

Cancellation Policy

We know during the course of treatment, you may need to cancel an appointment. However, please provide adequate notice, so we can utilize the time for another patient. When you late cancel, it not only impacts our business and your PT’s schedule, it also takes away an appointment from someone else waiting for treatment. We charge a fee for late cancellations and no shows; due by the next visit (at the latest). It is the patient’s responsibility. If you are sick or have an emergency, we will consider this on an individual basis. (Please contact our clinic manager if you have any questions.) Late cancellation = less than 24 hour notice No Show = cancelling < 2 hours before appointment or no show/no call Fees Late cancellation/No Show – cost of class and/or appointment Attendance Policy While we are working together, we reserve 1-2 hours each week for you with your PT. In order to offer you this 1:1 care, we expect you to arrive on time and regularly attend your scheduled appointments. If you are excessively late or cancel multiple visits, you will be given a warning. If this becomes a pattern, you will be removed from the schedule. Reasons for removal include: Excessive late cancellations No shows (after 2nd incident) Repeated late arrivals (more than 5 minutes late) Need to Cancel? Please contact admin@secondarrowrva.com (If you are scheduled on Monday, please cancel by Friday. Weekend cancellations are considered late).

Contact Details

• 2200 Carrington St, Richmond, VA, USA

  804-424-3276

  admin@secondarrowrva.com